Describe the movement
Does it lift a few inches, hang crooked, reverse, make noise, or not move at all? Mention whether a vehicle is trapped.
Call or text Ethan directly
Tell me what your garage door is doing.
A photo of the door, spring, or opener often helps me arrive better prepared. Include your city and the best time to reach you.
Service area
Troy and nearby communities.
TroySterling HeightsRochester HillsClawsonBirminghamRoyal OakMadison HeightsBloomfield HillsAuburn Hills
Service visit details
- $0 service call with completed repair
- Same-day appointments when available
- Price explained before work begins
- Two-year parts warranty
- Cash and major electronic payments accepted
Help me prepare for the visit
A few details can save time at the garage.
You do not need to diagnose the problem yourself. Just describe what happened and show the door from a safe position.
Send useful photos
One wide photo of the complete door and one close-up of the spring, cable, track, or opener usually provides useful context.
Stay clear of danger
Do not stand under a hanging door, touch a loose cable, or pull the emergency release when the door is open or crooked.
After you reach out
Simple communication. Clear next steps.
Calling is best for an urgent situation. Texting is useful when photos make the problem easier to understand.
- 01
Confirm location and availability
Share your city, the door symptoms, and whether the garage is secure or a vehicle is blocked.
- 02
Schedule the next practical time
Same-day appointments are offered when the schedule, travel distance, and likely parts allow.
- 03
Approve work at the door
I inspect the system and explain the recommended repair and price before the work begins.